Total Quality Management

Total Quality Management
(Six Sigma Approach)

Modules of Total Total Quality Management

Basic concepts of TQM, History of Quality Revolution, Leadership policy, External leadership, Strategic Planning - Strategic development process, Company Strategy, Customer & market Integration, Customer Satisfaction Enhancement.

Management of product process, service process & support process, supplier & partnering process, Managing Change, Human Resource Development & Management, Work Systems, Training, education& development, Employee will-being & satisfaction.

Measurement of Quality, Performance Measures, Cost of Quality, Basic tools of continual improvement, Statistical application, Six-sigma-concept & understanding, Six-sigma organization.

ISO 9000-2000, Malcolm Bridge Examination, Re-engineering & Landmarks, Best practices

  • Total Total Quality Management: Sundaram Rao
  • Total Total Quality Management: Mahesh Sharma
  • Student Study Material
  • Wankulu C.A. 1994, TQM: A Road Map, Tata McGraw-Hill India
  • Ahuluwalia J.S. Lt. Gen.- Editor 1997, Total Total Quality Management, Tata McGraw-Hill India
  • Crosby P., 1990, Let us Talk Quality, Penguin Publications
  • Davenport S., Kimberly & Others, 1996, Focused Quality, John Wiley Sons Inc.
  • Oakland J.S. 1997, TQM: Text with Cases, Butterworth – Heinmann


Dr. B.k.Srivastava

AMITY Business School
AMITY University

Sample Certificate